Terms of service

Effective date: October 20, 2026 · Cruvo, 651 North Broad Street, Suite 201, Middletown, DE 19709

These terms cover your use of Cruvo. By signing up for a plan you agree to them.

Plans and billing

Plans are billed monthly through Stripe. There is no setup fee and no contract: cancel any time and access continues until the end of the period you paid for. Add-ons are prorated. Sales tax may apply.

30-day money-back guarantee

If you cancel within 30 days of your first plan payment, we refund what you paid for your plan in those 30 days. This applies once per business, on its first sign-up only: a business that signs up again later can't use it a second time. Ask from the Billing page in your app, or call (302) 394-6935 or write to Cruvo, 651 North Broad Street, Suite 201, Middletown, DE 19709. The refund goes back to the card you paid with. Your domain stays yours either way.

Never Miss a Job billing

Never Miss a Job ($199/mo) is billed monthly with your plan from the day you add it, prorated, until you remove it in your app.

Never Miss a Job guarantee

Every call gets answered (when your calls are sent to us and the AI is turned on), or that month of Never Miss a Job is free. If a call to your business number goes unanswered during a month you paid for Never Miss a Job, tell us within 30 days and we refund that month's Never Miss a Job fee. It counts only when (1) your business number forwards calls to your Cruvo number, and (2) the AI receptionist was on for the whole month. It doesn't cover months when you switched the AI off, or calls that never reach your Cruvo number.

Messaging rules

You may only message customers who contacted you or gave you their number for a job. You must not ask for reviews in exchange for anything, or only ask happy customers. STOP requests are honored automatically.

No ranking guarantees

We don't guarantee rankings, AI-assistant mentions or lead volume.

Payments (text-to-pay)

Payments from your customers are processed by Stripe on your own Stripe account. We take no fee on these payments; Stripe charges you its card fees directly.

Contact

Questions about these terms? Please call (302) 394-6935 or write to Cruvo, 651 North Broad Street, Suite 201, Middletown, DE 19709.